Terms and Conditions



When to expect your package?

All orders get shipped out, out from our office in Utah within 24 hours within depending on the time your order was placed. Soon as your order is shipped you will receive a tracking number by email and you can track your package, we mail our packages via usps first class which will take about 3-5 business days to get to you.

Terms of Use

Welcome to the website (the “Site”) of bionuvo and the parent company of bionuvo, Berkley, LLC (together, “bionuvo”). If you do not agree to these Terms, you should not use or access this Site. By browsing or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms of Service (these “Terms”).

bionuvo holds the right to revise these Terms whenever it wishes by updating this post. Please review these Terms each time you use the Site because your use of the Site after the making of any changes, will constitute your agreement to the changes.

We hold the right to revise the products and services available on the Site and to alter or discontinue any part of the Site and we will not be liable to you or to any third party for doing so. Your continued use of the Site will constitute your acceptance of any such changes.

IMPORTANT DISCLAIMER

1. THIS SITE DOES NOT PROVIDE ANY MEDICAL ADVICE. Information on the Site is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other health-care professional. You should not use the information on the Site for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site.

2. We do not recommend or endorse any specific professionals, tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by us, our consultants, dietitians, our employees, and others appearing on Site (at our invitation or other visitors to the Site) is at your own risk. The site is intended for healthy adults only. Subscribers must be 18 years or over.

3. The use of this website does not create a professional-client relationship. Information provided on this web site and the use of any products or services purchased from our web site by you DOES NOT create a doctor-patient relationship between you and any of the consultants affiliated with our web site.

4. If you have or suspect that you have a medical problem, promptly contact your health care provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this web site.

5. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional prior to use if you have or suspected a medical condition, are taking prescription drugs, or are pregnant or lactating.

6. You should always speak with your physician or other healthcare professional before taking any medication or nutritional supplement, or adopting any treatment for a health problem.

7. For any products or services purchased from this Site, you should read carefully all product packaging and instructions. 

8. bionuvo products contain the following ingredients: Vitamin C, Wild Bilberry Extract, Green Tea Leaf Extract, Quercetin, Coffea Arabica (Natural Caffeine), Fish Oil Powder, Hypromellose, Rice Bran Extract, Rice Hull Concentrate, Bamboo Whole Plant Extract, Guar Gum. Contains Fish. 

Use of the Site

You may use the Site only in compliance with these Terms. Its usage must be only for your own non-commercial personal use. You are held responsible for your communications, including the uploading and posting of information and are responsible for the consequences of such communications to the Site.

We require all subscribers to agree not to use the Site for any of the following purposes:

  • Posting any information which is inaccurate, untrue
  • Posting information that is not your own
  • Posting or communicating any material that infringes on any intellectual property or privacy right of another person or entity
  • Engaging in conduct that would constitute a criminal offense
  • Engaging in conduct that would give rise to civil liability
  • Engaging in conduct that would violate any law or regulation
  • Attempting to interfere in any way with the Site’s network security

Conduct Policy

In order to use the Site, you agree to give accurate, current and complete information. If you provide any untrue or inaccurate information, or if we have reasonable grounds to suspect that such information is untrue or inaccurate, we may suspend or terminate your account. We reserve the right to refuse all current and future use by you of the Site. Account information about you is subject to the terms of the Site.

Privacy Policy

You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, defamatory, obscene, sexually explicit, hateful, fraudulent, racially, ethnically, or derogatory remarks to another's faith or otherwise objectionable material of any kind, including any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

The Site is available to registered users who are 18 years and older and who have not been suspended or removed by bionuvo for any reason. We reserve the right to revoke your subscription for any reason at any time including as a result of a violation of these Terms of the Privacy Policy, without notice.

Product Information; Limitation on Quantities

Not including some content which may be submitted by subscribers, we strive to ensure that the information on the Site is complete and reliable.

Certain information may contain pricing errors, typographical errors and other errors which we may correct without liability. We also have the right to limit how much is purchased by subscribers and to suspend or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that every product package described on our Site will be available.

Proprietary Rights

You acknowledge and agree that the content (other than content that may be submitted by subscribers), graphics, trademarks, logos, button icons, music, software, materials, text, images, videos and other elements available on the Site are the property of bionuvo (or any licensors) and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, publicly display, publicly perform, publish, distribute, copy, reproduce, transmit, adapt, edit, modify or create derivative works from any content or materials on the Site. The bionuvo name and logo are registered trademarks. All of our Site's content is Copyright Berkley, LLC. All rights reserved.

Disclaimers

You assume all responsibility and risk with respect to your use of the Site. The Site, and all content, products, and other information on or accessible from or through this Site or a “linked” site are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, security or accuracy. specifically, but without limitation, bionuvo does not warrant that: (1) the information on this site is correct, accurate or reliable; (2) defects will be corrected, or that this site or the server that makes it available is free of viruses or other harmful components or (3) the functions contained on this site will be uninterrupted or error-free.

bionuvo makes no warranties regarding any non-bionuvo sites to which you may be directed or hyperlinked from this Site. bionuvo makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-bionuvo sites. bionuvo does not warrant or guarantee any products or services offered or provided by or on behalf of third parties on the Site.

Indemnification

You agree to indemnify, defend and hold harmless bionuvo (including - where relevant - its parent, subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, agents and affiliates) from any and all claims, liabilities, damages, costs and expenses of defense, including legal fees, in any way arising from your use of the Site, your violation of these Terms or the Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party.

In no event shall bionuvo, its affiliates or any of their respective officers, directors, employees, agents, successors, subsidiaries, suppliers, affiliates, or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, or loss of use) arising out of the use or inability to use the site, whether based upon warranty, contract, tort, or otherwise, even if bionuvo has been advised of or should have known of the possibility of such damages or losses.

In no event shall the total liability of bionuvo, its affiliates or any of their respective officers, directors, employees, agents, successors, subsidiaries, suppliers, affiliates or third parties providing information on this site to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to bionuvo in connection with the event giving rise to such liability.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some States do not allow limitations on implied warranties or the exclusion or limitation of certain damages, all of the above disclaimers or exclusions may not apply to all users.

International Use

We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

bionuvo is not responsible for taxes and/or duties or any brokerage and/or delivery fees and/or return postage applied to international shipments. We recommend that you contact your customs office to inquire about import regulations before placing an order. bionuvo will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.

Risk of Loss

Any goods purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

Commercial Transactions

The services offered by bionuvo are subscription-based services. When you open a subscription-based account, you hereby agree to pay all charges to your account, including any applicable taxes, in accordance with billing terms in effect at the time the fee or charge becomes payable. bionuvo reserves the right to change the amount of, or basis for determining, any fees or charges for services we provide, and to institute new fees, charges or terms effective upon notice to subscribers.

Your subscription will be automatically renewed and your credit card will be automatically charged, depending upon the billing terms for your account, for as long as you remain a subscriber. You agree that bionuvo will not be obligated to send you any renewal or advance billing notices or confirmations that your credit card has been charged.

Your right to use the Service or a specific product is conditional upon our receipt of payment. If payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we reserve the right to immediately either suspend or terminate your access and account, thereby terminating this Agreement and all bionuvo obligations hereunder. You are required to pay any amounts still owed to us at the time your account is suspended or terminated.

In the event that you elect to terminate your bionuvo subscription, please follow the instructions signaled in our Return Policy. In case of further correspondence, email support@bionuvo.com.

If you have any questions regarding your supplements or your supplement order, you may call us at (435) 631-2744‬. If it is an emergency, please call 911.

In the case of your bionuvo 14-day trial order, if you are not completely satisfied with our bionuvo products, there is a 100% refund available within the first 30 days. If you wish to return you product within those first 30 days, please follow the directions listed in our Return Policy.

Termination

These terms are effective until terminated by either party. If you no longer agree to be bound by these Terms of Use, you must cease your use of our Site.

Subject to applicable law, we reserve the right to deny your access to all or any part of our Site with or without notice. You agree that any termination of your access to our Site may be effected without prior notice, and agree that we may immediately deactivate your account and all related information and files in your account and bar any further access to such files. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our Site.

Privacy Policy

bionuvo is committed to protecting your privacy. This Privacy Policy section communicates how, when, and why we gather information about our customers and what we do with it.

If you have any questions about the bionuvo privacy policies please contact us at support@bionuvo.com.

This Privacy Policy does not apply to other websites to which we link. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Site.

Information Collected

If you subscribe to bionuvo and/or place an order through bionuvo.com we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are used to contact you regarding your order. bionuvo will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission. You may be liable for unauthorized use of our web site, as well as have your private information used by others.

In addition, we use “cookies” or other tracking devices which may collect, but is not limited to, the following information: demographic data, browser type, IP address, pages viewed, activity conducted on the page, and the timing of your visit. By visiting our Site you consent to the collection of this information by bionuvo, our trusted service partners and permitted third parties.

You may refuse or delete cookies on our Site. Please refer to your browser Help instructions to learn more about cookies and other tracking devices and how to manage their use. If you choose to refuse or delete cookies, some of the functionality of our Site may be impaired.

bionuvo, our trusted service partners and permitted third parties may also advertise our products on third-party websites. Third-party websites may also use cookies or other tracking devices. bionuvo, our trusted service partners and permitted third parties do not have control over the tracking technologies utilized by third-party websites.

For information on how to opt-out of the collection of information by other tracking devices please refer to the “Choice/Opt-Out” section below.

Choice/Opt-Out

Email

You may unsubscribe from receiving marketing or other commercial emails from bionuvo by following the instructions included in the email. However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as order confirmation emails).

Cookies and Advertising

Web browsers may offer users of our websites the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. To support and enhance the Services, we may serve advertisements, and also allow third parties to serve advertisements, through the Services. These advertisements are sometimes targeted and served to particular users and may come from third party companies called "ad networks." Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms. We are not responsible for the privacy practices of these ad networks and other parties. Advertisements served through the Services may be targeted to users who fit a certain general profile category, which may be inferred from the information you provide to us, based on your Services usage patterns, or based on your activity on Third Party Services. We do not provide personal data to any ad networks for use other than in connection with the Services.

Geo-location data

You may stop sharing your location data by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

How We Use Your Information

In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. In such a circumstance the Transferee would be bound by the terms of this privacy policy.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

If you submit your email address to be added to a mailing list, we will use the email address for the sole purpose of sending you announcements, special offers from bionuvo and other partners along with site updates.

We use your feedback to improve our site and our organization. If you choose to provide information about yourself using a feedback or email form on our Web site, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request.

Comments you voluntarily post on public forums on our Site will, of course, be displayed publicly along with the name you submit.

How We Protect Your Information: We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

Children's Privacy and Parental Controls

If you are under 18, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

Privacy Policy Changes

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

Product Pricing & Billing Overview

Our 14 day free trial, monthly subscription, and 30-day money back guarantee is offered & implemented as follows:

  • 14 Day Free Trial - You only pay $3.95 for Shipping & Handling.
  • $29 will be billed for your first bottle if it is not returned by day 14.
  • If you are not satisfied with your product within your first 30 days of use - we offer a 30 Day Money Back Guarantee on that month's $29 charge for the product, plus $3.95 Shipping & Handling on un-opened bottles.
  • If you have not contacted us to return your product within the first 30 days, you will be put on a $59.95 Recurring Monthly Subscription which can be cancelled at any time.

Billing Descriptor

All charges per the product pricing and billing overview listed abov, will show be reflected on your credit card under the following billing descriptor: BIONUVO (435) 631-2744‬.

Cancellations

If you wish to cancel your monthly subscription, return your product before your 14 day trial or first 30 days, please don't hesitate to contact us by calling (435) 631-2744‬. Our returns will be handled per our Return Policy.